Do you have an eye for detail and a passion for providing excellent customer service?

Our client, a successful and well established business is seeking a *** Customer Services Administrator *** to join their team.

Main Duties for the Customer Services Administrator job role:

• To work within the customer services team, providing excellent customer service to our customers, ensuring consistently high standards are met.

Key Tasks for the CS Administrator job role:

• Process orders via electronic communication and telephone, ensuring they are entered or uploaded accurately onto SAP in a timely manner.
• To ensure that all subsequent order amendments, cancellations, or substitutions are handled promptly and efficiently.
• To ensure the correct pricing is applied, including checking that the minimum order value and carriage charges are appropriate.
• Checking order inputs against original orders and then confirming to customers.
• Responding to, and promptly acting upon all customer queries
• Handling any customer complaints and ensuring that all problems are resolved promptly and in a satisfactory manner for both customer and company.
• To carry out any other duties as may be required by the Company from time to time.

Skills and experience preferences for the Customer Services Administrator role:

• A motivated and organised individual, with a ‘can-do’ approach to work
• A good understanding of computer systems particularly Microsoft Office packages.
• The ability to work using your own initiative and within a team environment
• Good attention to detail, as a high level of accuracy is essential with strong numeracy skills
• An excellent communicator, with a clear and confident telephone manner
• The ability to work under pressure, prioritise workload and work to deadlines
• Good problem solver
• Quick learner
• SAP knowledge would be an advantage.
• Full training will be given.

WORKING HOURS, HOLIDAY AND COMPANY BENEFITS

• Working hours are 8:30am to 5pm M-F, 1-hr lunch (flexible on when the lunch break can be taken)
• Income cover protection
• BUPA Medical and Dental Insurance
• Life Insurance
• Contributory Pension up to 6% Employer / 8% Employee
• On-site parking
• Employee allotments
• On site dog kennels available
• Complimentary plants / new specimen plants offered to staff
• Kitchen facilities available

So, if you’re keen to learn more about this Customer Services Administrator job opportunity, get in touch!

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JM&Co. recruitment agency recruits for jobs in Brackley and the surrounding areas.

Tagged as: customer calls, Customer Engagement, customer interaction, customer relationships, Customer Service, customer services, Excel – MS, SAP