Commercial / Everything
Export Customer Services Administrator – Towcester Fixed Term Contract
TL;DR – Export Customer Services Administrator – Fixed Term Contract job vacancy in Towcester until the end of December 2023.
- Varied administration and customer support role
- Successful, internationally respected business
- Great working hours – 37-hours (Monday to Friday) 8 am to 4 pm / 3.30 pm
- Wage c. £11.95 per hour
- Fixed term contract, ASAP to end of December 2023.
- 25 days holiday (pro rata), plus bank holidays.
- Towcester location
More about the Export Customer Services Administrator job role:
Our client, a world leading business in the niche field of genetics to agricultural services and farmers, is seeking a *** Export Customer Services Administrator *** to join their small team located in Towcester.
PURPOSE OF THE JOB
- To process orders from International markets, dealing with any availability queries.
- To ensure that the site location aspect of EU orders are completed efficiently.
- To assist the site professionals when sealing the shipments ready for export.
- Ensuring that any official paperwork that arrives at on-site and is filed correctly.
JOB HOLDER PROFILE
- Computer literate, with excellent keyboard skills. Knowledge of Microsoft packages – desirable
- Previous working experience in a Customer Service / Administration environment – desirable.
- Excellent communication skills to a global customer base.
- Good organisational skills, with the ability to work under pressure and to strict deadlines.
- Ability to work on several projects simultaneously.
- Attention to detail is essential for cross-checking export documentation.
PRINCIPAL ACCOUNTABILITIES
- To complete International orders from receiving the order to shipping for allocated countries. To include looking at availability and requesting testing and health certification along with any additional paperwork.
- Looking for information from the incoming shipments that is needed for European exports and relaying this to the export team.
- To keep up to date with the latest developments in company products and services.
- To record and resolve customer enquiries and any complaints, and to pass on to appropriate personnel as necessary.
- To be able to be flexible in working hours if necessary
- Assisting site professionals when sealing the shipment, this includes copying paperwork and resolving any queries.
- To liaise with the warehouse for completed paperwork that is needed to be scanned to Export team.
This job role is a fixed term contract role until the end of December 2023, offering 37-hours per week, working from 8 am to 4 pm Monday to Thursday, 8 am to 3.30 pm on a Friday with half an hour lunch break. 25 days holiday (pro rata) plus bank holidays, parking is available at our clients’ offices.
Due to our clients’ responsibilities as a “Known Consignor” in airfreight, the successful candidate will be required to undergo a 5-year employment check (with any gaps in employment supported) together with a DBS check.
So, if you’re keen to learn more about this Export Customer Services Administrator contract opportunity, get in touch!
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