Commercial / Everything
Support Desk Assistant – Home Based Part Time
Home Based Support Desk Assistant job vacancy, between 20 and 35 hours per week dependant on your requirements!
Do you have strong Excel skills and have an eye for detail? Are you looking for a home based / remote working role? Are you seeking a role that can offer hours anywhere between 20 hours (minimum) and 25/30 hours (maximum) per week, dependant on your own availability? We may have the best permanent job opportunity for you!
Our client is a dynamic B2B consultancy known for delivering cutting-edge technology to establish consumer trends and insightful solutions to a niche industry sector. They are on the lookout for a meticulous, structured and process orientated *** Support Desk Assistant *** to join their Client Services team.
Working in this part time (home / remote working), the Support Desk Assistant will liaise with clients to manage platform setups, user queries, and maintain crucial operational trackers, statistics, and schedules (pre
This role will be responsible for setting up users on our client’s business platforms, answering user queries as well as maintaining the trackers, statistics and “to do” lists that ensure the business gets everything done on time to exceed their customers’ expectations.
Your responsibilities will include:
- Maintaining the IT task schedule that identifies the status of any development work in progress.
- Monitoring the support ticketing system to ensure tickets are actioned and closed.
- Creating user stats reports to track which users are logging in and how often.
- Creating user journey reports so we can understand site hotspots and cold spots.
- Maintaining our client’s CRM database and producing reports.
- Maintaining internal shared filing systems so shared documents are correctly filed and accessible.
- Producing weekly customised reports in Excel for some of customers who receive additional reporting outside our client’s dashboard service.
- Maintaining a schedule of IT equipment and renewables.
1st line customer support – responding to help desk enquiries and either dealing directly with the user if the issue is a training need, or passing the query to the development team if it is a bug. - Data quality administration – actioning requests from users who notice a data anomaly that requires a basic amendment or passing more complex QA to specialist team members.
- Issuing user surveys or blogs via our client’s CRM platform.
- Uploading content to the company website.
Our client is looking for someone who loves a process, has massive attention to detail and:
- Is highly organised and enjoys creating and maintaining order.
- Is able to multitask, the broader team has various members, and this role will support a variety of people – being able to manage expectations and prioritise will be essential.
- Has a good working knowledge of Excel – the ability to perform V-look ups, create pivot tables and be confident handling calculations in 1000’s of rows of data will be an asset in this role – Most Excel sheets are templated, but will need ‘rebuilding’ – full training offered.
- Experience using a CRM system is advantageous, our client uses HubSpot so direct experience of working with HubSpot would be an advantage.
- Is computer literate. Full training will be given but this role is part of a wider technical team so an enjoyment and interest in technology will make the role more interesting to the post holder.
- Errs towards perfectionism – this role will be central to pulling the team’s work together, missing actions or giving the wrong feedback to business customers will make the whole team look bad so the ability to be responsible and a desire to deliver great results is important.
- Is numerate, this role does not require complex maths ability, but a lot of the reporting is numbers based in Excel so being comfortable dealing with numbers is advantageous.
- Has good written and verbal communication skills. This role will be liaising internally with colleagues and externally with clients both on email and on the telephone or TEAMS so being confident, polite and personable is important.
- Is resourceful enough to work alone unsupervised but knows when to seek help from line managers or colleagues. This role is home based and part of a relatively small team in a small business so whilst colleagues will be on hand, a lot of the time, the post holder will be working alone at home and will need to be comfortable with this.
As the role is home based, a home working environment that has good Wi-Fi, is quiet and ergonomically safe is essential for employee welfare and for effective liaison.
The package:
- A permanent potion offering up to £13.91 per hour.
- 20 hours plus per week, worked during core working hours of 9am to 6pm.
- 20 days holiday exc. bank holidays increasing by 1 day per year pro rata’d.
- Home based but with days spent with team members either in Central London or Milton Keynes, depending on the post holder’s location.
Other:
- A laptop computer will be provided.
- A small working from home allowance for equipment and utilities is included.
- Out of pocket expenses will be reimbursed – mileage at .45p / rail fares / parking / subsistence.
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01280 830999
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