Are you an Administrator looking for a new job role in Brackley? 

Our client is a leading company in the home service industry, with a strong reputation for investment and business development. They have grown significantly over the years, and they are recruiting a *** Key Account Administrator *** to be part of their continued success!

Key Account Administrator Position Overview:

As a Key Accounts Administrator, you will play a vital role in our client’s organisation by being the central point of contact for queries and performing administration duties for Regional Managers and customers. Your support will directly contribute to the smooth operation and growth of the business.

Responsibilities for the Key Account Administrator job role:

• Create, organize, and maintain job records efficiently.
• Handle inbound and outbound calls professionally.
• Correspond with customers and business heads effectively.
• Resolve customer complaints promptly, ensuring customer satisfaction.
• Manage contract renewals and quotation requests.
• Handle purchase order management and invoice scheduling.
• Process and upload orders accurately.
• Liaise with customers via phone and email, addressing their queries and ensuring smooth service delivery.
• Collaborate with accounts, tender teams, and business development managers.
• Assist in credit control for key accounts.
• Manage portals efficiently.
• Perform any other reasonable duties that fall within your capabilities.

Experience / Skills / Knowledge:

• Proven track record of providing exceptional customer service.
• IT literate, with proficiency in Microsoft Office.
• Credit control experience (beneficial but not essential).
• Previous experience working on a CRM system (desirable).
• Strong attention to detail and excellent administration skills.
• Customer-focused approach with a professional and friendly telephone manner.
• Ability to work independently or as part of a team.
• Strong communication skills.

Benefits associated to the Key Account Administrator job role:

• Royal London Pension.
• 23 days of annual leave plus bank holidays, with the option to buy and sell up to 3 holiday days annually.
• An additional day of leave for your birthday, available after one year of service.
• Employee participation in profit-sharing, with the potential to receive up to 75% of your salary as a bonus every four to five years.
• Regular associate days away and team-building events (2-3 times a year).
• Recognition for outstanding performance, with the 'Associate of the Quarter' receiving £100 after tax.
• Convenient amenities, including free parking and a well-equipped eating area with coffee, sugar, teas, and more.
• Onsite secure parking.

• Permanent full-time position, office-based in Brackley.
• Competitive salary range of £23,000 to £25,000 per annum.
• 8.30am – 5pm (30 minute lunch) – 40-hour working week.