• Customer Service Advisor Sales Order Entry Sales Admin Job Vacancy Brackley

Customer Service Advisor - Business to Business (B2B)

 

  • Location: Brackley, Northamptonshire
  • Position Type: Permanent, Full-Time
  • Hours: Monday to Friday, 08:30 to 17:00 (37.5 hours per week)
  • Salary: Circa £25,000 (Dependent on experience)
  • Benefits: 23 days annual leave plus bank holidays and a birthday day off, stakeholder pension

 

Customer Service Advisor Overview:

 

Our client, a well-established leader in the commercial equipment sector, is seeking a professional and customer-focused individual to join their dynamic team as a *** Customer Service Advisor ***.

This is an exciting opportunity for someone who thrives in a structured, fast-paced environment and enjoys delivering outstanding service and support across a wide client base.

Customer Service Advisor - Key Responsibilities:

 

  • Serve as the first point of contact for all customer and sales-related enquiries via telephone and email
  • Accurately and efficiently process sales orders and related transactions
  • Maintain professional, courteous communication with internal and external customers
  • Develop and sustain positive relationships with clients and colleagues
  • Maintain detailed records and statistical data related to customer accounts and sales
  • Collaborate with relevant departments to resolve queries and ensure an exceptional service experience
  • Monitor and follow up on customer issues, escalating where necessary
  • Ensure adherence to company standards, processes, and data protection regulations
  • Support the wider Sales & Marketing team as needed
  • Stay current with company products and internal procedures

 

Candidate Profile / Customer Service Advisor:

 

  • Minimum of 2 years’ experience in a customer service or sales desk / sales administration role
  • GCSE level education or equivalent
  • Strong communication skills - both verbal and written
  • Excellent attention to detail and accuracy in data handling
  • Proficiency in using CRM systems and general computer literacy
  • A proactive and solution-focused approach to customer service
  • Collaborative team player with a positive attitude

 

Key Words for the Customer Service Advisor Role:

 

  • Customer Service
  • Sales Order Processing
  • CRM Systems
  • Communication Skills
  • Problem Solving

Points: 2

Job Overview

  • Date Posted:
  • Location: Brackley
  • Job Title: Customer Service Advisor
  • Salary: £250000.00 - £25000.00 pa (DOE)
  • Fixed Term/Permanent: Permanent

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Job Overview

  • Date Posted:
  • Location: Brackley
  • Job Title: Customer Service Advisor
  • Salary: £250000.00 - £25000.00 pa (DOE)
  • Fixed Term/Permanent: Permanent

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