Customer Service Advisor

About the Customer Service Advisor role:

Our client is seeking a proactive and customer-focused Customer Service Advisor to join their established commercial team. This is an excellent opportunity for someone who enjoys building strong customer relationships, delivering outstanding service and working within a busy office environment where accuracy and teamwork are essential.

The successful candidate will act as the first point of contact for customer sales enquiries, ensuring orders are processed efficiently while maintaining a consistently high standard of customer care. The role will also involve making follow-up calls to previous or lapsed customers, as well as contacting customers to gain feedback following recent quotations.

Customer Service Advisor - Key responsibilities:

• Act as the first point of contact for customer enquiries via telephone and email.
• Process customer sales orders accurately and within agreed timescales.
• Deliver professional, courteous and efficient customer service at all times.
• Make outbound calls to previous or lapsed customers to maintain relationships and identify any current requirements.
• Follow up with customers regarding recent quotations, gaining feedback and establishing whether any further support is required.
• Build and maintain positive relationships with both customers and internal colleagues.
• Maintain accurate customer records and update CRM and sales information as required.
• Resolve customer queries effectively, escalating more complex issues where appropriate.
• Liaise with internal departments to ensure an excellent customer experience.
• Ensure compliance with company procedures and data protection requirements.
• Develop and maintain knowledge of company products and internal processes.
• Provide support to the Sales and Marketing team when required.

Candidate Profile for the Customer Service Advisor opportunity:

The ideal candidate will have:

• A minimum of two years' experience within a customer service or sales support environment.
• GCSE qualifications, or equivalent.
• Excellent verbal and written communication skills.
• Confidence speaking with customers both reactively and proactively by telephone.
• Strong attention to detail with a high level of accuracy.
• Good computer literacy, including experience using CRM systems.
• Strong problem-solving skills and a positive approach to customer service.
• The ability to work effectively as part of a collaborative team.

Package aligned to the Customer Service Advisor position:

• Salary circa £26,000, depending on experience.
• 23 days' annual leave plus bank holidays and an additional birthday holiday.
• Stakeholder pension.
• Permanent, full-time position.
• Office-based role.
• Supportive and collaborative working environment.