Exciting Opportunity for a Technical Account Manager!
Do you have experience in compliance, technical product support, and account management? Are you skilled in customer service and ready to create a better customer experience?
Location: Remote with occasional office-based work (Brackley)
Salary: Up to c. £30,000 per annum (dependant on Account Management Experience)
Reports To: Business Unit Manager
Hours of Work: 40 per week
Benefits and Assets: Pension, Life Assurance, Income Protection, EV Car Scheme, Discount Scheme, Company Laptop.
About the Technical Account Manager Role:
A key player in a niche sector is currently seeking a diligent Technical Account Manager to join their team. This role is essential for enhancing customer experience within the business. Although the role predominantly resembles Account Management, it requires understanding and communicating technical details and managing customer expectations regarding feasibility and timelines.
If you're motivated, technically detail-oriented, and ready to make an impact, we want to hear from you!
Technical Account Manager Responsibilities:
Customer Interaction:
- Serve as the lead point of contact for all customer accounts, creating a better service experience.
- Build and maintain strong, long-lasting customer relationships.
- Communicate with customers to understand their needs and requirements, proactively building and nurturing long-term relationships.
- Advise customers on forthcoming production developments or new opportunities.
Customer Experience Enhancement:
- Project manage product development through the company.
- Act as the customers' voice within our organisation to ensure their needs are met.
- Communicate with key customers regarding their product needs and requirements.
Analysis and Record Maintenance:
- Complete customer metric analysis.
- Maintain clear and up-to-date records on the CRM system.
Technical Account Manager Skills and Experience:
- Previous experience in compliance, technical product support, and account management.
- Basic IT, CRM, and MS Office Skills (Excel, Word, and Outlook).
Personal Attributes:
- Highly motivated with excellent communication, time management, and customer service skills.
- Self-disciplined, confident decision-maker, and takes responsibility for their own performance.
- Ability to understand technical engineering requirements and communicate these to relevant personnel.
- Ability to work under pressure.
Supervisory Responsibilities:
- None directly, but may need to assist other parts of the company where required.
